By Robert Walter

As utilities modernize their customer interactions — adding apps and marketplaces and new payment options — the traditional home energy report can seem a bit antiquated. But rather than letting it fade away, one demand side management expert says the tool still has much to teach utilities about how to tweak customer decisions.

Home Energy Report programs are “the biggest, baddest behavioral programs out there right now,” Beth Fitzjarrald, senior research manager of customer energy solutions at E Source, told the audience of a webinar hosted last month by the American Council for an Energy Efficiency Economy.

The utility consulting firm’s customers deliver 75% of the electricity and gas in North America, giving it a “pretty good big-picture overview of trends,” Fitzjarrald said. And a 2015 survey put hard numbers on the efficacy of residential behavioral programs.

Research published last year by the University of Chicago concluded price-based incentives are the most effective and consistent way to tweak customers’ energy use. Though that work also found some efficacy in non-price incentives, the Dartmouth conclusions are more stark. Years of utility behavioral-based savings speak for themselves, according to Fitzjarrald, adding that home energy reports target overall energy use rather than the peak reduction analyzed in the Dartmouth and University of Chicago studies. And going forward, the rollout of advanced metering (AMI) will allow for even more and targeted savings.

Continue reading at Utility Dive…

Read More

Areas of Focus: Energy Markets
Definition
Energy Markets
Well-functioning markets are essential for providing access to reliable, affordable energy. EPIC research is uncovering the policies, prices and information needed to help energy markets work efficiently.
Electric Power
Definition
Electric Power
As the electric power system faces new pressures and opportunities, EPIC research is working to identify the mix of policies needed to accelerate the global transition to clean, reliable, affordable...
Energy Efficiency
Definition
Energy Efficiency
Improving energy efficiency is lauded as a promising way reduce emissions and lower energy costs. Yet, a robust body of research demonstrates that not all efficiency investments deliver. EPIC faculty...